“KaroTrip” is a brand name and online travel facilitation platform owned and operated by Selten Smart Solutions Private Limited, a company incorporated under the laws of India, having its registered office at 513, 5th Floor, Palm Spring, Malad West, Mumbai – 400064.
For the purposes of these terms, references to “KaroTrip”, “we”, “us”, or “our” shall mean and include the Company operating the KaroTrip platform.
This Privacy Policy explains how KaroTrip collects, uses, stores, shares, and protects personal data when you access or use the Platform. By using the Platform, you consent to the processing of your personal data as described herein, to the extent permitted by applicable law.
1. Scope
This Policy applies to all users of the Platform. It does not apply to third-party websites/services not controlled by KaroTrip.
2. Information We Collect
KaroTrip may collect:
- A. Personal Information: name, email, phone, address, account identifiers, preferences.
- B. Payment Information: masked card details/transaction references (payment processing via PCI-compliant gateways).
- C. Identity/Travel Documents: passport, visa, PAN etc where legally required.
- D. Booking Information: itinerary, PNR/tickets, hotel/package details, passenger details, preferences.
- E. Technical Information: IP address, device/browser data, logs, approximate location.
- F. Cookies/Trackers: as described in Section 11.
3. Purpose & Legal Basis of Processing
KaroTrip processes data to:
- create/manage accounts
- facilitate bookings/cancellations/refunds/support
- send confirmations/vouchers/invoices
- personalise user experience
- conduct analytics and improve security
- detect/prevent fraud and abuse
- comply with legal and regulatory obligations
Where required, processing is based on consent, contract performance, legal obligations, or legitimate interests.
4. Sharing & Disclosure
Data may be shared on a need-to-know basis with:
- Third-Party Providers: airlines, hotels, cab operators, insurers.
- Payment Partners: for processing payments/refunds.
- Technology Vendors: hosting, SMS/email, analytics tools.
- Authorities: where required by law or legal process.
- Business Transfers: merger/acquisition situations.
5. International Transfers
Some partners may be outside India. Where required, reasonable safeguards are implemented as per applicable law.
6. Data Retention
Data is retained only as long as necessary for bookings, support, legal compliance, or dispute resolution.
7. Data Security
KaroTrip implements reasonable technical and organisational security measures including secure servers, encryption in transit, and access controls.
8. Personal Data Breach Notification
In the event of a personal data breach, KaroTrip will notify the Data Protection Board and affected users where required by law.
9. Fraudulent Communications & Impersonation
Users may be targeted by phishing/fake websites. Users should only access official KaroTrip channels and never share OTPs or payment credentials through unofficial communications.
10. Data Principal Rights
Subject to applicable law, users may have rights to access, correct, erase data, withdraw consent, and raise grievances.
11. Cookies & Tracking Technologies
11.1 What Are Cookies?
Cookies are small files stored on your device to improve Platform functionality and user experience.
11.2 Types of Cookies Used
- Essential Cookies: security, session management.
- Analytics Cookies: understand usage patterns.
- Marketing Cookies: deliver relevant ads.
- Functional Cookies: remember preferences.
11.3 Managing Cookies
Users can disable cookies via browser settings, though this may affect certain features.
12. Third-Party Links
KaroTrip is not responsible for third-party privacy practices. Users should review external policies before sharing data.
13. Changes to this Policy
This Policy may be updated periodically. The “Last Updated” date reflects the latest revision.
14. Grievance Redressal
KaroTrip maintains an internal grievance mechanism for privacy complaints.
Grievance Officer: Sarfaraz Alam Khan
Email: sarfaraz@schachengineers.com
Phone: +91 89769 91835